Scope and Application
Definitions Rove App
Rove App means the mobile application through which we provide the Service.
Cookies are small pieces of data stored on your device (computer or mobile device).
Types of data collected
We collect several different types of information for various purposes to provide and improve the Service to you.
When you use or access our Service, we collect certain personally identifiable information that can be used to contact or identify you (the “Personal Data”) which may include, but is not limited to the following:
Please note that we do not knowingly collect, keep or maintain Personal Data from children under the age of 21 through the Service, as we require that all Users represent to us that they are at least 21 years old.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out from receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information that your mobile device sends whenever you visit our Service or when you access the Services by or through a browser ("Usage Data"). Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself.
When you access the Service by or through a mobile device, the Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address, IMEI number, MAC address of the device’s wireless network interface, mobile number, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information.
The Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We also use GPS technology to determine your current location. We may use and store information about your location if you give us permission to do so (“Location Data”). Some of our location- enabled Services require your Personal Data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your Personal Data being used for this purpose.
Information from other sources
We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:
Use of Collected Data
We use the aforementioned collected data for various purposes:
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Rove
App requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Rove App seeks before their first use of the app and use of the app constitutes a grant of such permission.
Retention and Transfer of Data
Sharing of Data
We may share your Personal Data:
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data and/or Usage Data if required to do so by law or in response to valid requests by public authorities (e.g. a court, public prosecution or a government agency).
We may disclose your Personal Data and/or Usage Data in the good faith belief that such action is necessary to:
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data and/or Usage Data, we cannot guarantee its absolute security and you do so at your own risk. To the extent permissible and applicable by law, we expressly disclaim any liability that may arise should any other individual obtain your Personal Data and/or Usage Data.
After every trip, users and drivers are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s or driver’s account and is displayed to other users and drivers for whom they provide or receive services. For example, user ratings are available to drivers from whom they request transportation, and driver ratings are available to their users.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and users. Users and drivers can see their average rating in the main menu of their Rove App.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third-party Service Providers have access to your Personal Data and/or Usage Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. You hereby provide your consent to the access and use of your Personal Data and/or Usage Data by such third party Service Providers.
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
Marketing and Opt-Out Option
We provide Users and drivers the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data and/or Usage Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Service.
We provide online payment services within the Service. In that case, we use third-party services for payment processing including but not limited to Tap Payments Company WLL
Our Service does not address anyone under the age of 21 ("Children").
We do not knowingly collect Personal Data from anyone under the age of 21. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Notice to Rove customers
If you are accessing or using the Service or other products or services provided by us, this section applies to you.