TERMS & CONDITIONS

Contractual Relationship

  1. These Terms of Use (“Terms”) govern the access and use of software, applications, websites, content, products, and services (collectively and separately the “Platform” or “Rove Platform”) developed by or made available to you by Rove WLL limited liability company established in Kuwait (“Rove”).
  2. Your access and use of the Platform constitutes an agreement to be bound by these Terms, which establishes a contractual relationship between you and Rove. If you do not agree to these Terms, you may not access or use the Platform. These Terms are subject to change by Rove, in Rove’s sole discretion. Your continued use of this Platform will constitute your acceptance of and agreement to such changes.

The Platform

  1. The Platform enables users of the Platform to book, arrange and schedule transportation services. For the purpose of these Terms, Services mean all transportation services, including chauffeur and vehicle leasing services, performed by Rove (“Services”).

License to the Platform

  1. Subject to your compliance with these Terms, Rove grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to access and use the Platform on your personal device solely in relation to your use of the Services. Any rights not expressly granted herein are strictly reserved by Rove.

Ownership

  1. The Platform, all copyright and intellectual property rights therein are and shall remain Rove’s property. Nothing in these Terms nor your use of the Platform convey or grantto you any license or right: (i) in or related to the Platform except as expressly provided in these Terms or (ii) to use or reference in any manner Rove’s company names, logos, product and service names, trademarks or services marks or those of Rove’s licensors.

User Profile.

  1. Users are required to register for a personal user account (“Account”) to access and use the Platform. To register for an Account, you must be at least 21 years of age.To successfully complete the registration process, Rove requires users to submit personal information. You agree to provide accurate, truthful, complete, and up-to-date information in your Account. Failure to provide, and thereafter maintain, the accuracy of information provided in your Account may affect your ability to access and use the Platform, or may lead to Rove’s termination of these Terms with you. You are solely responsible for maintaining the secrecy of your Account login details (including username and password) at all times, and for all activities that occur under your Account. Unless otherwise permitted by Rove in writing, you may only possess one Account.

User Rules of Conduct

  1. You agree to comply with all applicable laws of Kuwait as well as these Terms to continue your use of the Platform. You may not share your Account login details with third parties, nor allow the access to and use of your Account by persons under the age of 21. You may not assign or otherwise transfer your Account to any other person or entity. You agree and vow to only use the Platform for lawful purposes. You agree, in your use of the Platform, to not cause nuisance, annoyance, inconvenience, or property damage whether to other users, or any other party. Rove holds the right to suspend your account in the event of misuse.

Restrictions.

By using the Rove Platform, you acknowledge and agree that you may not:

  1. remove or alter in any way any copyrighted material, trademark or other intellectual property notices from/to the Platform;
  2. reproduce, modify, prepare derivative works, distribute, license, sublicense, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform except as expressly permitted by Rove;
  3. decompile, reverse engineer or disassemble the Platform -in part or in full- except as may be expressly permitted by Rove;
  4. link to, mirror or frame any portion of the Platform;
  5. cause or launch any programs or scripts for scraping, indexing, surveying, or otherwise data mining any portion of the Platform or unduly burdening or hindering the operation and/or functionality of any aspect of the Platform;
  6. attempt to gain unauthorized access to or impair any aspect of the Platform or its related systems or networks;
  7. use the Platform for non-personal commercial purposes without Rove’s explicit written approval;
  8. use the Platform if you are under the age of 21;
  9. use the Platform to obtain Services for pets and other animals;
  10. use the Platform to obtain Services for unlawful use, including but not limited to transportation, possession, trafficking, solicitation of or sale of narcotics or other illegal goods or substances. Prohibited substances include illegal drugs, alcohol or any other substance deemed illegal by the laws of Kuwait; or
  11. encourage others to use the Platform to obtain Services for unlawful use.

User Responsibility

  1. you shall pay the trip fees which shall be calculated by time;
  2. your payment can be made in cash, by Visa or MasterCard or by promotional code;
  3. any refunded amounts due to trip cancellation or miscalculation of trip fees shall be added in the wallet for use in other trips.
  4. if you cancel within 10 minutes from the Service request time, cancellation shall be free of charge. However, cancellation after such time limit shall be subject to cancellation charges to be added to your next trip;
  5. you shall not smoke or behave in any manner prohibited by law and general decorum within the vehicle.
  6. if any damage occurs in the vehicle due to your fault such as carrying flammable materials during his trip, you shall pay for such damage due to his violation of the general and special terms of use and in accordance with the provisions of liability for illegal acts set forth under the laws of Kuwait;
  7. no animals are allowed within the vehicle;
  8. traffic fines resulting from your violation of traffic laws and safety regulations, like negligence of fastening seat belt or accompanying a child in the front seat, shall be paid by the you not Rove;
  9. you shall not carry any prohibited items, and shall solely incur legal liability and compensation for any material or moral damages to Rove;
  10. the driver may end the trip at any time if he faces any annoyance from your or if there is any risk to the driver or to the vehicle; and
  11. you shall indemnify Rove and fully pay, on behalf of Rove, for any claims or legal actions filed against Rove by any other person on account of your breach of the terms set out herein.

Rove's Responsibility

  1. In case of a broken-down vehicle, all reasonable endeavors shall be made to arrange for an alternative vehicle for you to resume the trip, but the alternative vehicle may not be the same type.
  2. Rove may, from time to time, amend the terms and conditions at any time according to any new legislations that may be enacted, and your continued use of the service constitutes acceptance to this condition.
  3. If the vehicle request is confirmed on the platform, the platform shall enable the client to see all information of the driver such as the driver's photo and name, vehicle type and driver's phone number. The trip fees shall be estimated if the client sets the destination.
  4. Parking charges shall be added by a tariff different from the trip tariff and shall be applied by KD (2) per 10 Minutes , and fractional hours shall be calculated as a complete hour, provided that parking hours do not exceed three hours.
  5. The trip fees shall be updated or changed from time to time depending on the market price and economic variables, and Rove is not under obligation to notify you of increasing the riding tariff.
  6. Rove shall not accommodate more than the number of passengers allowed in the traffic.
  7. Rove is not liable for loss of your belongings inside the vehicle.
  8. The driver is entitled to cancel the trip if you wish to allow more than the allowed number of passengers according to the provisions of the traffic law. A cancelled trip shall be subject to charges of KD 2.
  9. Rove shall abide by the maximum limit of privacy of the client's personal information. By accepting such policy, the client agrees to collection and use of his personal information only in accordance with the privacy policy and in a limited manner. Also, no entity may obtain the client's information except the judicial authorities or investigation departments upon a written authorization from those entities as long as such disclosure helps in a judicial investigation being conducted by those entities.
  10. This privacy policy applies to all personal information which the client provides to Rove ("User's information") on the website or the mobile phone application.
  11. Rove shall not indemnify the client materially or morally for any accident injury resulting from third party fault.

Third Party Content

  1. For promotional or non-promotional purposes, the Platform may contain links to other websites belonging to or operated by third parties. By providing hyperlinks to externalpages, Rove shall not be established as to own, control, endorse, recommend or guarantee the content, services or products of third party websites in any way. Your use of the links and access to third party pages shall be at your own risk. Rove will not be liable for any damages or losses suffered, directly or indirectly, as a result of your use of the links.

Forms of Communication.

  1. You consent and authorize the use of your personal information by Rove, Rove’s affiliates for commercial or non-commercial purposes. Personal information includes your name, contact number, e-mail address, home address and other information provided by you (“Personal Information”). You acknowledge and agree that Rove may share your Personal Information with Rove’s affiliates. You agree to receive promotional and non-promotional notifications via text messages (SMS), e-mails, phone calls, push notifications or in-App notifications.

Payment

  1. You acknowledge and agree that fares and certain charges apply to your use of the Platform (“Charges”). You agree to pay without any delay all Charges applicable to you and your use of the Platform or Services obtained through the Platform upon completion of Services or as otherwise determined by Rove. All Charges and payments are non-refundable, and are facilitated by Rove using one of the following payment methods: cash, K-Net, credit card. Rove may from time to time revise the Charges applicable to your use of the Platform. It is your responsibility to check Rove’s payment terms on this page prior to requesting a Service. Your continued use of the Platform constitutes your acceptance of such revised Charges.

Fares and Charges

  1. Charges and fares are calculated in the following manner:

Refund Policy

  1. In the event that the fees are increased by mistake from the company, they are refunded according to the customer's desire, either on the account of the payment made through him or on the client's wallet

Termination

  1. These Terms constitute your agreement with Rove and shall be effective upon registering for an Account and remain effective in perpetuity until such Account is de-activated, suspended or otherwise non-existent.

Disclaimer

By using the Rove Platform, you acknowledge and agree that:

  1. the Platform is provided to you “as is” without any representations or warranties, express or implied, except as determined in these Terms. Rove makes no representation or guarantee that your use of the Platform will, in any way, be uninterrupted, reliable, secure or otherwise error free.

Limitation of Liability

  1. In no event shall Rove be liable to you or any third party for consequential, indirect, incidental, special, exemplary, punitive or enhanced damages or losses, including lost profits, arising out of, or related to, or in connection with any breach of these Terms. The foregoing shall remain true regardless of (a) whether such damages were foreseeable, and (b) whether or not Rove was advised of the possibility of such damages in advance. In all instances, Rove’s sole and maximum aggregate liability for any reason shall be limited to the actual amount paid by you to Rove.

Notices

  1. To You: We may provide any notice to you under these Terms by: (i) sending a message to the email address provided or (ii) by posting to the Platform. Notices shall be effective from time of posting or publishing. It is your responsibility to keep your e-mail address current and up-to-date.
  2. To Us: To give us notice under these Terms, you must contact us by sending an e-mail to _____________. We may update our contact details for notices to us from time to time by posting a notice on the Platform.

Severability

  1. If any provision of these Terms is invalid, illegal, void or unenforceable, in whole or in part, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms.

Assignment

  1. You may not assign or transfer any of your rights or delegate any of your obligations under these Terms without Rove’s prior written consent. Any purported assignment or delegation in violation of these Terms is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. You agree that Rove may assign or transfer these Terms -and all rights and obligations therein- in whole or in part to: (i) a subsidiary, affiliate or agent; (ii) an acquirer of Rove’s equity, business or assets; or (iii) a successor by merger.

Governing Law and Jurisdiction

  1. Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of Kuwait. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Platform or these Terms, including those relating to its validity, its construction or its enforceability shall be finally settled in the courts of Kuwait.