1. Contractual Relationship
These terms of use ( the “Terms”) govern the access and use by you of software, applications, websites, call center, technology platform, content, products, and services (collectively and separately the “Platform” or “Rove Platform”) developed by or made available by Rove Car Rental Company WLL, a limited liability company established in Kuwait, with commercial license No2019/1913/م(”Rove”).
Your access and use of the Platform constitutes an agreement to be bound by these Terms, which establishes a contractual relationship between you and Rove. If you do not agree to these Terms, you may not access or use the Platform. These Terms are subject to change by Rove, in Rove’s sole discretion. Changes to the Terms shall be effective upon Rove posting of such updated Terms in the Platform. Your continued access to or use of this Platform after such posting will constitute your acceptance of and agreement to such changes.
2. The Platform
The Platform enables its users to book, arrange and schedule transportation services, including chauffeur and vehicle leasing services performed by Rove (the “Services”).
The Platform shall enable the user to see all information of the driver such as the driver's photo and name, vehicle type and driver's phone number once the vehicle request is confirmed on the Platform. The trip fees shall be estimated if the user sets the destination.
3. License to the Platform
Subject to your compliance with these Terms, Rove grants you a limited, non-exclusive, nonsub-licensable, revocable, non-transferrable license to access and use the Platform on your personal device solely in relation to your use of the Services. Any rights not expressly granted herein are strictly reserved by Rove.
4. Ownership
The Platform, all copyright and intellectual property rights therein, are and shall remain Rove’s property. Nothing in these Terms nor your use of the Platform convey or grant to you any license or right: (i) in or related to the Platform except as expressly provided in these Terms or (ii) to use or reference in any manner Rove’s company names, logos, product and service names, trademarks or services marks or those of Rove’s licensors.
5. User Profile.
Users are required to register for a personal user account (“Account”) to access and use the Platform for the purpose of the Services. To register for an Account, you must be at least 21 years of age. To successfully complete the registration process, Rove requires users to submit personal information, including but not limited to name, address, mobile phone number. You agree to provide and maintain accurate, truthful, complete, and up-to-date information in your Account. Failure to provide, and thereafter maintain, the accuracy of information provided in your Account may affect your ability to access and use the Platform or may lead to Rove’s termination of these Terms with you. You are solely responsible for maintaining the secrecy of your Account login details (including username and password) at all times. You acknowledge and agree that you are responsible for all activities that occur under your Account. Unless otherwise permitted by Rove in writing, you may only possess one Account.
6. User Rules of Conduct
You agree to comply with all applicable laws of Kuwait as well as these Terms to continue your use of the Platform. The Platform is not available for use by persons under the age of 21. You may not share your Account login details with third parties, nor allow the access to and use of your Account by persons under the age of 21. You may not allow persons under the age of 21 to receive the Services, unless they are accompanied by their legal guardian. You may not assign or otherwise transfer your Account to any other person or entity. You agree and vow to only use the Platform for lawful purposes. You agree, in your use of the Platform, to not cause nuisance, annoyance, inconvenience, or property damage whether to other users, or any other party. Rove holds the right to suspend your Account in the event of misuse.
7. Restrictions.
By using the Rove Platform, you acknowledge and agree that you may not:
i. remove or alter in any way any copyrighted material, trademark or other intellectual property notices from/to the Platform;
ii. reproduce, modify, prepare derivative works, distribute, license, sublicense, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform except as expressly permitted by Rove;
iii. decompile, reverse engineer or disassemble the Platform -in part or in full- except as may be expressly permitted by Rove;
iv. link to, mirror or frame any portion of the Platform;
v. cause or launch any programs or scripts for scraping, indexing, surveying, or otherwise data mining any portion of the Platform or unduly burdening or hindering the operation and/or functionality of any aspect of the Platform;
vi. attempt to gain unauthorized access to or impair any aspect of the Platform or its related systems or networks;
vii. use the Platform for non-personal commercial purposes without Rove’s explicit written approval;
viii. use the Platform if you are under the age of 21;
ix. use the Platform to obtain Services for pets and other animals;
x. use the Platform to obtain Services for any unlawful use under the laws of Kuwait, including but not limited to transportation, possession, trafficking, solicitation of or sale of narcotics or other illegal goods or substances. Prohibited substances include illegal drugs, alcohol or any other substance deemed illegal under the laws of Kuwait;
xi. encourage others to use the Platform to obtain Services for unlawful use.
8. User’s Responsibility during the use of Services
During the use of the Services:
i. You shall not smoke or behave in any manner prohibited by law and general decorum within the vehicle.
ii. You shall be liable to the maximum extent permitted by law and pay for any damage that occurs in the vehicle due to your fault or illegal conduct such as for carrying flammable materials during the trip.
iii. You shall not allow any animals in the vehicle.
iv. You shall abide by all the applicable traffic laws and safety regulations such as fastening the seat belt or not accompanying a child in the front seat. You shall pay any traffic fines resulting from your violation of such traffic laws and safety regulations.
v. You shall not carry any prohibited or illegal item under the laws of Kuwait and shall compensate Rove and solely bear all liability for any material or moral damages incurred by Rove.
vi. You shall indemnify Rove and fully pay, on behalf of Rove, for any claims or legal actions filed against Rove by any other person on account of your breach of the terms set out herein.
vii. You shall not cause any annoyance to the driver or cause any risk to the driver or to the vehicle or to any third party. The driver may end the trip at any time in the event that he faces any annoyance from you or if there is any risk to the driver or to the vehicle or to any third party.
viii. You shall comply with all applicable laws and regulations and shall only use the Services for lawful purposes.
ix. You shall be responsible for the cost of repair and/or cleaning of the vehicle in excess of normal “wear and tear”.
x. You shall be responsible for your belongings inside the vehicle such as their loss or damage including but not limited to damage or loss caused by theft or snatching or because the belongings are left in the vehicle or unattended. Rove shall bear no responsibility on the same.
xi. You shall not make a request for the Services for a number of passengers that is more than the allowed number according to the provisions of the traffic laws and relevant regulations. In this case, the driver is entitled to cancel the trip and such cancelled trip shall be subject to cancellation charges of 2 KD.
9. Rove's Responsibility
i. In case of a broken-down vehicle, Rove shall make all reasonable endeavors to arrange for an alternative vehicle for you to resume the trip, but the alternative vehicle may not be the same type.
ii. Rove shall accommodate only the number of passengers as allowed in the traffic laws and relevant regulations.
10. Third Party Content.
For promotional or non-promotional purposes, the Platform may contain links to other websites belonging to or operated by third parties. By providing hyperlinks to external pages, Rove shall not be considered as to own, control, endorse, recommend or guarantee the content, services or products of third-party websites in any way. Your use of such links and websites and access to third party pages shall be at your own risk. Rove will not be liable for any damages or losses (whether direct or indirect/consequential) suffered, directly or indirectly, as a result of your use of or access to such links and websites.
11. Personal Information
Our collection and use of your personal information in connection with the Platform and/or the use of Services is as provided in Rove’s Privacy Policy located at (Press here) Rove shall abide by the maximum limit of privacy of your personal information. By accepting such policy, you agree and consent to the collection, disclosure, transfer, access and use of your personal information in accordance with its provisions. You consent and authorize the use of your personal information by Rove, Rove’s affiliates for commercial or non-commercial purposes. You agree to receive promotional and non-promotional notifications via text messages (SMS), e-mails, phone calls, push notifications or in-App notifications.
12. Payment
You acknowledge and agree that fares and certain charges apply to your use of the Platform and the Services obtained via the Platform (the “Charges”). You agree to pay without any delay all Charges applicable to you and your use of the Platform and/or the Services obtained through the Platform immediately upon completion of the Services or as otherwise determined by Rove.
Payments of all Charges are facilitated by Rove via one of the following payment methods: cash, K-Net, credit card or credit stored in your Account wallet (the “Wallet”). Charges paid by you are non-refundable, unless otherwise stated herein or otherwise determined by Rove.
Rove may from time to time revise the Charges applicable to your use of the Platform and/or the Services. Rove shall be under no obligation to notify you of the revised Charges. It is your responsibility to check Rove’s Charges and payment terms on this page and/or the Platform prior to requesting a Service. Your continued use of the Platform constitutes your acceptance of such revised Charges.
13. Fares and Charges.
Charges are calculated in the following manner:
14. Refund Policy
15. Termination
These Terms constitute your agreement with Rove and shall be effective upon registering for an Account and remain effective in perpetuity until such Account is de-activated, suspended or otherwise non-existent.
16. Disclaimer
By using the Rove Platform, you acknowledge and agree that the Platform is provided to you “as is” without any representations or warranties, express or implied, except as determined in these Terms. Rove makes no representation or guarantee that your use of the Platform will, in any way, be uninterrupted, reliable, secure or otherwise error free.
17. Indemnity
You agree to indemnify and hold Rove and its officers, directors, employees, affiliates and agents harmless from any and all direct or indirect/consequential damages, claims, demands, losses, liabilities, and expenses including legal expenses, arising directly or indirectly out of or in connection with:(i) your use of the Platform and/or the Services obtained under the Platform and (ii) your breach of or failure to comply with any of these Terms, (iii) your violation of the rights of any third party and (iv) your breach or failure to comply with any applicable laws and regulations
18. Limitation of Liability.
To the maximum extent permitted under the law, in no event shall Rove be liable to you or any third party for any consequential, indirect, incidental, special, exemplary, punitive or enhanced damages or losses, including lost profits, arising out of, or related to, or in connection with any breach of these Terms. The foregoing shall remain true regardless of (a) whether such damages were foreseeable, and (b) whether or not Rove was advised of the possibility of such damages in advance. In all instances, Rove’s sole and maximum aggregate liability for any reason shall be limited to the actual amount paid by you to Rove. To the maximum extent permitted by the law, Rove shall not be liable and shall not indemnify you materially or morally for any accident injury resulting from third party fault.
19. Notices.
(a) To You: We may provide any notice to you under these Terms by: (i) sending a message to the email address provided or (ii) by posting to the Platform. Notices shall be effective from time of posting or publishing. It is your responsibility to keep your e-mail address current and up-to-date.
(b) To Us: To give us notice under these Terms, you must contact us by sending an e-mail to info@riderove.com .We may update our contact details for notices to us from time to time by posting a notice on the Platform.
20. Severability.
If any provision of these Terms is invalid, illegal, void or unenforceable, in whole or in part, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms. In that event, the partiesshall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms.
21. Assignment.
You may not assign or transfer any of your rights or delegate any of your obligations under these Terms without Rove’s prior written consent. Any purported assignment or delegation in violation of these Terms is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. You agree that Rove may assign or transfer these Terms and all rights and obligations therein whether in whole or in part to: (i) a subsidiary, affiliate or agent; (ii) an acquirer of Rove’s equity, business or assets; or (iii) a successor by merger.
22. Governing Law and Jurisdiction.
Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of Kuwait. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Platform or these Terms, including those relating to its validity, its construction or its enforceability shall be finally settled in the courts of Kuwait.